Feel free to reach out to us through Little McHelper on our webiste (https://mcdonalds.com.hk/). Your order information and relevant screenshot is appreciated for our follow-up to enhance the user experience. Our Customer Relations team will follow up and get back to you during office hours from Monday to Friday, 9:00 AM to 5:30 PM (excluding public holidays).
Please select the coupon you would like to redeem and choose either “Scan at Kiosk or Counter” or “Complete Order on Mobile”. If you redeem a coupon in-store, please present the QR code from your App to the restaurant staff and have it scanned while placing your order. You can also redeem a coupon at the self-ordering kiosk by scanning the QR code from your App.
If you place orders through the McDonald’s App, click on the coupon you would like to redeem and select “Complete Order on Mobile.” Add the offers to your shopping cart and select other items you’d like to order on the “Mobile Order” page. You will then be able to redeem the coupon at checkout.”
Please open the McDonald’s App and order again. If the issue persists, please try to reinstall the App.
You can only redeem one coupon per order, and each coupon can only be redeemed once. For more details, please refer to the terms and conditions of each coupon at “My Coupons”.
Feel free to reach out to us through WhatsApp or the online feedback form. Please provide your McDonald’s App registered email, screenshots of the “My Account” page, relevant receipts or screenshots of orders (with transaction date, time, and transaction ID). Our Customer Relations team will follow up during office hours from Monday to Friday, 9:00 AM to 5:30 PM (excluding public holidays).
McDonald’s App offers members exclusive and personalized limited-time offers from time to time. Each member may receive different offers depending on the nature of the promotions.
Since the coupon QR codes come with a time limit, we don’t recommend coupon sharing with friends. Instead, you friends are welcome to register as McDonald’s App members to enjoy exclusive offers together.
Coupons are non-reusable in general. If it is, you will see it labeled “Reusable”.
McDonald’s App offers members exclusive limited-time promotions from time to time. Please click on “Notification Settings” in the “Account” page, enable notifications to receive our latest updates!