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About McDonald’s App Account and Exclusive Offers > About McDonald's App Account
If I am an existing member, how can I download the new McDonald's App in the old McDonald's App?

1.Click on the top banner in the old McDonald’s App.
2.Go to App store or Google Play to download and install the new McDonald’s App.
3.Open the new McDonald’s App and register, the system will automatically fill in your existing information.

How do I obtain the new McDonald's App?

The new McDonald’s App can be downloaded from Google Play or the App Store. Alternatively, you can visit the following website https://dg95h.app.goo.gl/download and scan the QR code to download the app. The new McDonald’s App is exclusively available on the App Store for iOS devices and the Google Play Store for Android devices. It supports devices running iOS 16 or above and Android OS 10 or above. Please note that downloading the App from any other sources will not be valid ,as we ensure the security and functionality of the app through official channels.

How to register for membership?
  1. On the “Home” page, click “Log in” and choose “Sign up”.
  2. Check the terms of use.
  3. Enter your name, email, and password​.
  4. Click “Create Account”.
  5. Check your email and enter the verification code.
  6. After verifying your email, you can choose to enter your personal information.
Do new users have to register for an account before placing an order?

New users must register before placing an order. Once you have registered as a McDonald’s App member, you will be treated to all sorts of exclusive offers and be among the first to receive the latest McDonald’s updates!

Can I become a McDonald's App member if I am a traveler?

Absolutely! Registering as a member only requires an email address. Please note that each email address can only be used once to create a McDonald’s App account.

Reminder: please do not disclose personal or transaction information. Any personal data submitted will be used by McDonald’s or affiliated companies for purposes of technical services, service duties, or other services from McDonald’s. All collected personal data will not be sold or transferred to any third party.

What should I do if I cannot log in to my existing account?

You can try reopening the McDonald’s App and placing an order again. If you’re still unable to log in, try reinstalling the McDonald’s App.

What should I do if I forget my account email or password?

Please click on “Forgot Password” on the login page. Follow the prompts to enter your registered email. You’ll receive an email with a link to reset your password. Click on the link in the email to start resetting your password.

How can I change my account details?

You can update your member details on the “My Account” page. Please note that your email address cannot be changed.

How do I change my birth month?

You can change your birth month on the “My Account” page. Please be aware that birthday offers can only be distributed once.

How do I manage my direct marketing email and push notifications?

Click “Communication Settings” on the “My Account” page to manage your preferred channels for receiving the latest promotional news.

Why can't I register an account with my email address?

Please check if the email has already been registered. Each email address can only be used once to register a McDonald’s App account. Please try again using another valid email address for registration.

What do I do if I don't receive my account activation code?

Please ensure you have entered the correct email address and continue checking your inbox. If you still do not see the activation code, please check your spam folder just in case.
If you still cannot find the activation code in your inbox after 24 hours, please reach out to us by clicking on the “Contact Us” page.

Can I share my account with friends and family?

Sorry – we do not permit sharing an account with friends and family.

Enquiries on privacy and safety

We prioritize data security and personal privacy. For any inquiries regarding privacy and security, please review our terms and conditions at: https://mcdonalds.com.hk/privacy-policy/


How can I ensure the security of my account?

We suggest the following to ensure account safety and a smooth ordering process:
1. Please avoid sharing your McDonald’s App login details or bank account information with others.
2. Kindly check if the emails you receive are from official McDonald’s email addresses.
3. Please keep your account updated and enable notifications in the McDonald’s App to receive important updates.

What should I do if I suspect my account has been hacked?

Please click on “Password & Security” on the “My Account” page to change your password to protect your account.

Can I close my account?

If you wish to close your account, please click on “Delete Account” on the “My Account” page to permanently remove it. Note: Once the account is deleted, all associated information, including promotional and transaction records, will be permanently erased and cannot be recovered.