Job Profile:

As Shift Manager, responsibilities include, but not limited to:

• Responsible for delivering outstanding quality, services, cleanliness, people practices, sales and profit during their shifts duty. Shift Managers are also responsible for meeting targets during their shifts and assisting their assigned departments to meet their goals
• Monitor food safety procedures during the shift
• Communicate with previous and subsequent Shift Manager and identify sales trends and opportunities
• Monitor and communicate progress toward targets throughout the shift and energize the team to meet them
• Maintain stock levels, checking order accuracy, quality, and condition
• Identify and respond to equipment failure or unexpected incidents
• Monitor and coach to correct production and service procedures
• Seek customer feedback during travel paths
• Execute restaurant safety and security processes
• Review crew schedule for proper staffing to meet the needs

Requirements:

• Passionate in catering industry and interested in the development of the catering industry
• 2 years or above experience in catering / hotel / retail industry supervision
• Form 5 (passed five subjects in the HKCEE must including English, Chinese and Mathematics) or Hong Kong Diploma (DSE) or above
• Self-motivated and willing to accept challenges, willing to take responsibility
• Proactive and be a team player
• Good communication and interpersonal skills
• Able to work in an agile environment
• Able to adapt shift work
• 5-day work week

Job Profile:

As Customer Experience Manager, responsibilities include, but not limited to:

• Responsible for the management and maintenance of service initiatives, brand extensions and Guest Experience team’s responsibilities to contribute to restaurant success
• Coordinate guest experience activities, coordinate point-of-purchase and merchandising execution so at proper elements are in place
• Communicate upcoming restaurant social and community events
• Develop, maintain and implement a plan to optimize the layout of the various service areas in the restaurant
• Ensure proper training and execution of all Front Counter and brand extensions procedures
• Analyze, communicate customer opinions, review and response for customer feedback
• Track and report on cash and register controls across all days and dayparts

Requirements:

• Passionate in catering industry and interested in the development of the catering industry
• 2-3 years or above supervision experience in catering / hotel / retail industry
• Form 5 (passed five subjects in the HKCEE must including English, Chinese and Mathematics) or Hong Kong Diploma (DSE) or above
• Self-motivated and willing to accept challenges, willing to take responsibility
• Proactive and be a team player
• Good communication and interpersonal skills
• Able to work in an agile environment
• Able to adapt shift work
• 5-day work week

Job Profile:

As People Development Manager, responsibilities include, but not limited to:

• Responsible for the schedule management, recruitment and training to drive success at the restaurant
• Schedule, plan and conduct crew meetings, events and training team meetings
• Maintain a crew staffing level appropriate for the restaurant’s sales level
• Ensure crew orientations and follow-up orientations are conducted
• Maintain and issue uniforms; ensure adequate uniform supply and manage linen budget within target
• Assign new staff on the appropriate working station
• Conduct performance reviews for assigned Crew and Specialist in department
• Determine restaurant labor needs and budget
• Weekly review labor controls and review with Restaurant General Manager
• Complete weekly crew schedules
• Conduct initial applicant screening and initial interviews
• Determine restaurant training needs
• Complete a monthly crew training needs analysis, select and train potential crew
• Develop training plans and track progress for existing and new employees
• Maintain all training materials for the restaurant

Requirements

• Passionate in catering industry and interested in the development of the catering industry
• 4 years or above supervision experience in the catering / hotel / retail industry
• Form 5 (passed five subjects in the HKCEE must including English, Chinese and Mathematics) or Hong Kong Diploma (DSE) or above
• Self-motivated and willing to accept challenges, willing to take responsibility
• Proactive and be a team player
• Good communication and interpersonal skills
• Able to work in an agile environment
• Able to adapt shift work
• 5-day work week

Job Profile:

• As a Restaurant General Manager, you are entirely responsible for the restaurant, to create a restaurant business plan to deliver the restaurant’s sales, people and profit objectives, aligned with market business objectives.  Responsibilities include, but not limited to:
• Lead, develop and train employees in restaurants
• Measure customer satisfaction and executing plans to increase brand loyalty
• Implement and conduct new products with proper procedures
• Project and manage profit and loss line items
• Administrate records and procedures including employee benefits, recruitment, payroll, inventories, security and personnel files
• Ensure the execution of all security, food safety and employee safety measures, and restaurant maintenance
• Ensure that a respectful workplace exists in the restaurant

Job Profile:

As McCafé Floor Manager, you are entirely responsible for the McCafé, including but not limited to:

• Demonstrate and reinforcing leadership behaviors and basic people standards necessary to gain commitment from McCafé team members
• Share knowledge and experience to train Baristas, and arrange their individual’s development
• Wok out and execute action plan to build McCafé performance
• Implement new products with proper procedures
• Manage shifts without supervision
• Complete McCafé regular maintenance for the tools and equipment
• Execute all food safety and workplace safety measures meet McDonald’s restaurants standard practices and procedures
• Control McCafé profit and loss line items, managing food cost and wastage
• Manage McCafé inventory of raw product

Requirements:

• Passionate in coffee culture and aspire to the development of coffee industry
• Form 5 (passed five subjects in the HKCEE must including English, Chinese and Mathematics) or Hong Kong Diploma (DSE) or above
• A degree in hotel management / catering industry or above is preferred
• 1 year or above coffee industry supervision experience
• Proactive, responsible and be a team player
• Have good communication and interpersonal skills
• Fluent in Cantonese
• Prior knowledge of Mandarin and English is a plus
• Able to adapt shift work
• 5-day work week

Job Profile:

As Guest Experience Crew / Specialist, responsibilities include, but not limited to:

• Provide intimate services to customers and provide timely assistance
• Actively interact with customers and provide personalized services based on customer needs, such as locating seats, assisting with meals and answering questions
• Assist customers in using interactive ordering machines
• Connect with customers to assess and improve customer satisfaction with McDonald’s
• Work with the restaurant team to provide customers with a comfortable dining environment and a different dining experience

Requirements:

• Enthusiastic with and interested in the development of the catering industry
• Proactive, responsible and be a team player
• Confidence and good communication skills
• Passionate in customer service, patience and willingness to interact with customers
• Able to adapt shift work

(5-day work week, 10 hours per day, “includes 2 sessions of 30-minute meal break”)

Job Profile:

• Daily operations of McCafé
• Preparation of McCafé coffee, tea drinks and making of McCafé food
• Manage cashier counters
• Provide quality customer service
• Keep the McCafé areas clean and tidy
• Demonstrate the skills and knowledge of a dedicated Barista

Requirements:

• Hold a Secondary 3 or higher education
• Enthusiastic with coffee culture and aspire to the development of coffee industry
• One year working experience in the coffee industry
• Proactive, responsible, and be a team player
• Confidence and good communication skills
• Passion for customer service, patience and willingness to interact with customers
• Fluent in Cantonese, Mandarin and English are preferred
• Can adapt to shift work
• Experience in coffee blending or customer service is preferred

(5-day work week, 10 hours per day, “includes 2 sessions of 30-minute meal break”)

Job Profile:

• Provide intimate services to customers and provide timely assistance
• Actively interact with customers and provide personalized services based on customer needs, such as finding seats, assisting with meals and answering questions
• Assist in birthday parties and interact with customers and children
• Assist customers in using interactive ordering machines
• Connect with customers to assess and improve customer satisfaction with McDonald’s
• Work with the restaurant team to provide customers with a comfortable dining environment and a different dining experience

Requirements:

• Hold a Secondary 3 or higher education
• At least one year of customer service work experience
• Enthusiastic with and interested in the development of the catering industry
• Proactive, responsible and be a team player
• Confidence and good communication skills
• Passionate in customer service, patience and willingness to interact with customers
• Fluent in Cantonese, Mandarin and English are preferred
• Able to adapt shift work

(5-day work week, 10 hours per day, “includes 2 sessions of 30-minute meal break”)

Job Profile:

• Daily operations of McCafé
• Preparation of McCafé coffee, tea drinks and making of McCafé food
• Manage cashier counters
• Provide quality customer service
• Keep the McCafé areas clean and tidy
• Demonstrate the skills and knowledge of a dedicated Barista

Requirements:

• Hold a Secondary 3 or higher education
• Enthusiastic with coffee culture and aspire to the development of coffee industry
• One year working experience in the coffee industry
• Proactive, responsible, and be a team player
• Confidence and good communication skills
• Passion for customer service, patience and willingness to interact with customers
• Fluent in Cantonese, Mandarin and English are preferred
• Can adapt to shift work
• Experience in coffee blending or customer service is preferred