All our restaurant crew members are required to wash their hands before they start their work. They should wash their hands at least once per hour and clean all surfaces of their hands up to the elbow with McDonald’s hand sanitizer for at least 20 seconds, including rubbing between fingers.

Apart from continuing to execute stringent hand-washing procedures, our restaurant personnel are also required to wear masks at all times and have their temperature measured and recorded before they start their work.

Crew members who work in the kitchen are required to wear facemasks, and we use color coded gloves to avoid cross-contamination (e.g. wearing blue gloves when handling raw ingredients and transparent gloves when handling ready-to-eat food).

Lobby crew are required to wear transparent disposable gloves (to be replaced at least once every hour or when necessary) when carrying out cleaning work at the restaurants. Before putting on a new pair of gloves, they have to clean their hands thoroughly according to our stringent standards.

We disinfect high-touch areas regularly such as tables, chairs, door handles, pick up points and self-ordering kiosks. Tables and chairs will undergo thorough disinfection before peak hours in the morning for 24-hour restaurants. For overall effectiveness, we use sanitizing chlorine solution of at least 50ppm or above for daily cleaning of our restaurants.

Our restaurants keep the floors clean every day by using the floor cleaner of a U.S. brand Ecolab (with ISO9001:2015 Quality Management System certification), a supplier under McDonald’s system.

For McDelivery Service, our delivery boxes are not only disinfected before and after use, but also once at least every four hours. Delivery crews are required to wear masks when delivering food, while our delivery partners are required to sanitize their hands and have their temperature measured when entering our restaurants. Our crews have to wash their hands immediately upon returning to restaurants after delivery.

Our restaurants will clean their air conditioner filters regularly. Such work is to be supervised by our Business Consultants.

The playground facilities in restaurant lobby area are disinfected at least once every hour. As for baby care rooms, we provide our customers with sufficient sanitizing facilities while the rooms are disinfected every time after customer use.