McDonald’s Family Club Premium Membership (Digital & Physical) and Basic Membership Terms and Conditions :

1. Membership quota is limited and available on a first-come-first-served basis.
2. E-coupons of McDonald’s Family Club Digital Premium Membership and Basic Membership shall be distributed in McDonald’s mobile application.
3. Membership card, fee and privileges, including Members’ Recommendation, are non-transferable.
4. Each McDonald’s app user can apply for 1 Digital Premium membership & 1 additional Physical Premium membership of McDonald’s Family club. Physical Premium membership will receive a welcome gift, membership card and membership discount booklet after paying additional membership fee.
5. This membership is non-refundable. Neither the membership card nor any of the vouchers, offers, gifts, privileges issued or provided in association with the membership card can be returned, refunded or exchanged for cash (unless especially stated otherwise).
6. Membership is valid until December 31, 2025. Premium Membership (Digital & Physical) fee is HK$68 and Basic Membership fee is HK$48.
7. Membership benefits or offer can only be used at McDonald’s restaurants in Hong Kong (except Ocean Park, ATL Logistics Centre, Sha Tin Racecourse, Happy Valley Racecourse, Peak Galleria and Hong Kong International Airport). Membership card may not be used at McDonald’s restaurants outside of Hong Kong. The list of restaurants is subject to change without prior notice.
8. McDonald’s reserves the right to cancel and/or postpone any activities or events arranged or hosted for members in case of severe or unexpected weather conditions, typhoons or other uncontrollable circumstances. Other terms and conditions apply to activities and events.
9. Subject to your agreement and consent to the Privacy Policy (Collection and Use of Personal Data) of MHK Restaurants Limited (“McDonald’s”)(“Privacy Policy’’), McDonald’s and its authorized suppliers reserves the right to use the likeness of any participant and his/her family in a photograph or other image during events and activities organized by McDonald’s in publicity material including posting on the website of McDonald’s and McDonald’s Family Magazine, without any further notice and the member, through acceptance of these terms and conditions and the Privacy Policy permits McDonald’s to use any such material in which his/her likeness appears as afore-mentioned and agrees to waive any right of inspection or approval associated thereto.
10. McDonald’s is not the supplier or manufacturer of the coupons, vouchers, merchandise, gifts, products, promotions and services supplied by our business partners under this membership and, to the extent permitted by law, will not be liable for any responsibilities in relation thereto.
11. Privileges, offers and entitlements for members including Members’ Picks may be updated or revised from time to time; please refer to latest announcement by McDonald’s.
12. Each receipt (regardless of amount above minimum amount requirement) is entitled to enjoy Members’ Pick only once.
13. Unless stated otherwise, each offer can be used once only, the offer will be removed from the McDonald’s Mobile Application’s Offer List after the transaction is completed.
14. Every Coupon has its valid period. Please note and use the coupon before expiry.

15. Membership benefits or offer cannot be used for any McDonald’s® Parties, Theme Parties, School Catering Service and McDelivery®. This offer cannot be used in conjunction with offers from Tasty Card, Senior Citizen Card, Staff Privilege Card, McCafe® Drink Voucher, or any other discounts, special or promotional offer.
16. Availability of food and drink items may vary at individual restaurants and while stock lasts.

1. McDonald’s reserves the right to change the terms and conditions herein from time to time upon notice posted on the website of McDonald’s.
2. In the event of disputes arising out of the use of the membership card or regarding these terms and conditions, McDonald’s and its collaborating partners reserves the right of final decision.
3. In the event of any inconsistency between the English and the Chinese version, for all purposes, the English version shall prevail.

20. By successful registration of the membership, you are deemed to have agreed to the terms and conditions stated above.

McDonald’s Family club Physical Premium Membership Terms and Conditions

1. By successful registration of the membership, you are deemed to have the terms and conditions of the McDonald’s Family Club Digital Premium Membership stated above and of the Physical Premium Membership herein.
2. Membership card is invalid if altered, defaced or damaged. Altered, defaced, damaged, lost or stolen membership card will not be replaced. Any replacement card will require the submission of a new application and payment of a new membership fee.
3. McDonald’s Family club physical Premium membership must present valid membership card during transaction to enjoy membership benefits.
4. McDonald’s will not be responsible for any loss or damage incurred by member in the event of loss or stolen membership card.

I hereby acknowledge that the terms of the Privacy Policy, which I have read and understood, are incorporated into and made part of these terms and conditions. I understand that all personal data submitted by me under this application is being provided on a voluntary basis and I consent to the collection and use of the personal data submitted in accordance with the Privacy Policy that accompanies this application.

Thank you for visiting us at McDonalds.com.hk, purchasing at McDonald’s or using our service. At McDonald’s®, we strive to do everything we can to respect the trust our customers have in our brand and our commitment to protect your privacy is no exception. We are committed to protecting and safeguarding consumer privacy, especially for children.

McDonald’s Privacy Policy

McDonald’s Hong Kong (“McDonald’s”) is pleased to provide information on our privacy policy. Please be assured that McDonald’s uses its best efforts to protect your privacy.

Types of Information We Collect and How It Is Used

McDonald’s only gathers personal information, including but not limited to, first and last names, phone numbers, addresses and email addresses, when voluntarily submitted by you. Personal information collected from you will only be used for the purposes for which it is collected and for other directly related purposes, including but not limited to, (a) obtaining your feedback and handling your enquiry on our web sites, applications software for mobile devices, products and services; (b) entering you in any of our contests or sweepstakes; (c) processing your orders and payments; (d) verification of identity and updating our records; (e) generating surveys on user traffic; and (f) for direct marketing purposes by providing you with news update on our products, services and promotional events or other marketing materials or information such as discount coupons (“direct marketing”).

By your submission of your personal information for the purposes for which it is collected, it indicates that you have read and understood this privacy policy and you are consenting to our collection and use of your personal information in association with all purposes described in this policy. However, we may not use your personal information, including your name and contact details, in direct marketing unless we have received your express consent. If you would like to receive news updates on our products, services and promotional events or other marketing materials or information about us, please indicate your consent by checking the tick box on the form you use to submit your personal information to us or by orally notifying us of your consent when you provide your personal information to us otherwise than in writing. If after providing us with your consent you decide you no longer want us to use your personal information in direct marketing, please let us know by contacting us at the postal address listed at the end of this policy and we will desist.

Sharing of Personal Information

McDonald’s may share personal information within the McDonald’s Family. The McDonald’s Family includes McDonald’s Hong Kong, its parent corporations, shareholding companies, its subsidiaries, affiliates and franchisees. Any use of personal information by the McDonald’s Family will comply with this policy. We may provide your personal information, including your name and contact details, to entities of the McDonald’s Family in direct marketing, and we may not do so unless we have received your consent. If you do not want us to provide your personal information to the McDonald’s Family for direct marketing purposes, please let us know by contacting us at the email or postal address listed at the end of this policy and we will desist.

McDonald’s may engage companies outside the McDonald’s Family to perform a variety of functions, such as, fulfilling orders, assisting with complaints or promotions and market surveys, providing technical services for our web sites and applications software, etc. These companies may have to be provided with access to personal information collected by McDonald’s to perform such functions. However, these companies may only use such personal information for the purpose of performing that function and may not use it for any other purpose.

McDonald’s may share or need to transfer personal information to entities of the McDonald’s Family or companies engaged by McDonald’s to perform the functions described above, which are located in countries or jurisdictions outside of Hong Kong. The laws governing data protection in these countries or jurisdictions may differ from the laws in Hong Kong. McDonald’s will comply with the laws of Hong Kong on data protection to ensure that similar and/or comparable standards for data protection under these laws are maintained by the overseas entities of the McDonald’s Family and overseas companies which are recipient of your personal data. By your voluntary submission of personal information to us, you are consenting to the disclosure, transfer and use of your personal information outside of Hong Kong for the purposes described in this policy.

McDonald’s does not sell, transfer or disclose personal information to third parties outside the McDonald’s Family save as mentioned above. However, with your permission, we will, on occasion send marketing materials on behalf of our business partners on their products or services which may be of interest to you. You will be asked if you wish to receive marketing materials from these McDonald’s business partners. If you elect to receive such marketing materials, McDonald’s will not share your personal information with such partners but will rather send a communication to you on behalf of such partners.

McDonald’s reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site or mobile applications, to fulfill your requests, or to cooperate in any law enforcement investigation or an investigation on a matter of public safety.

Our Privacy Policy Regarding Children

McDonald’s is very conscious of privacy issues. We are proud of our longtime commitment to our customers. We are especially careful in any communications with one of our most treasured customers – children.

Website

On our website, we may offer many features, such as games and coloring books, which do not require children to provide any personal information. We collect only limited personal information from children of age 12 or under (such as their email addresses) to respond to their online requests. For example, we may collect a child’s email address in order to send the child a screen saver, but we will promptly delete the email address from our system thereafter. Or, we may collect a child’s email address in order to enter the child in sweepstakes. We may also ask a child to provide an email address of his/her parent so we can notify the parent or seek consent. We will not collect more detailed information from any child of age 12 or younger, such as postal address or telephone number, without the consent of his/her parent or guardian. McDonald’s will not condition a child’s participation in any online activity on the child’s disclosure of more personal information than is reasonably necessary to participate in that activity.

Mobile Application

Under normal circumstances, we do not actively collect personal data of underage persons.  However, as birthday is not compulsory information and we would normally not request age proof from customers, we cannot verify customers’ age.  If you are under-age, please obtain the approval from your guardian before using any internal platforms and services of McDonald’s.  If your guardian does not agree your using of McDonald’s services under this policy or provision of personal data with McDonald’s, please stop proceeding further.  If you have registered and set up an account on McDonald’s mobile application, please stop using McDonald’s service and inform us through the contact details at the end of this policy, to enable us to take any appropriate actions.  If you are a guardian, please fulfil your duty properly and protect the personal data of under-age persons.  If an under-age person would like to register or use our service/products, please provide he or she with proper guidance and supervision.  If there is proof that any under-age persons have registered and use our product or service without the approval of his or her guardian, the relevant guardian please inform us as soon as possible for discussion of the next step.

Personal information collected from children is used solely by McDonald’s or other entities that provide McDonald’s with technical, fulfillment or other services to McDonald’s. For example, such entities may provide services, such as, improving our web sites, fulfilling requests or administering sweepstakes. Personal information so collected is not sold or transferred to third parties.

We urge parents to regularly monitor and supervise their children’s on-line activities.

Access

You are in control of all personal information you provide to us. If at any time, you would like to review, correct or change the personal information we have on you or your child, or to change your preferences for contacts from us or on behalf of our business partners, you may let us know by submitting an information request form as provided below or contacting us at the email or postal address listed at the end of this policy.

In order to review any personal information we have about you or to ask us to delete that information or to stop further use of the information, please submit this information request form. (See attached Privacy Information Request Form.)

In order to review any personal information we have about your child or to ask us to delete that information or to stop further use of the information, please submit this information request form. (See attached Child Privacy Information Request Form.)

Cookies

“Cookies” are pieces of information that a web site transfers to an individual’s hard drive for record-keeping purposes. Cookies allow the web site to remember important information that will make your use of the site more convenient. Like most web sites, McDonald’s uses cookies for a variety of purposes in order to improve your online experience. For example, we track the total number of visitors to our site on an anonymous aggregate basis. We may also employ cookies so that we remember you when you return to the site, to keep track of the items in your shopping cart if you purchase merchandise online, to administer certain contests and sweepstakes and to help customize your McDonald’s web experience. We may associate personal information with a cookie file in those instances.

Use the options in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. Click on the “Help” section of your browser to learn how to change your cookie preferences. If you disable all cookies, you may not be able to take advantage of all the features of our web site.

Links to Other Sites

We may offer links to sites that are not operated by McDonald’s. If you visit one of these linked sites, you should review their privacy and other policies. We are not responsible for the policies and practices of other companies and any information you submit to those companies is subject to their privacy policies.

Other McDonald’s Web Sites

All McDonald’s web sites operated by McDonald’s Corporation will adhere to this privacy policy. The policies of some McDonald’s sites may vary, however, because of local customs, practices or laws or due to circumstances unique to that site. In all cases, however, sites operated by McDonald’s Corporation will honor the commitments to our customers set forth in this policy regarding the collection and use of personal information.

Changes to our Privacy Policy

This privacy policy is updated as of October 2024. From time to time, it may be necessary for McDonald’s to update this policy. If we update our policy, we will post the updated version on our website, so we suggest that you check here periodically for the most up-to-date version of our privacy policy. Rest assured, however, that any changes will not be applied retrospectively and will not alter how we handle information collected earlier.

The English version of this policy shall prevail in case of any discrepancies between the English and Chinese versions.

How to Contact Us

If you have any questions regarding McDonald’s Privacy Policy, please contact us at:

McDonald’s Hong Kong
35/F, Dorset House, Taikoo Place,
979 King’s Road
Quarry Bay, Hong Kong
(852) 2880 7300